Privacy Policy

This Privacy Policy governs the manner in which KXPACKAGE ("we," "us," or "our") collects, uses, maintains, and discloses information gathered from users, clients, purchasing agents, and visitors ("User" or "Buyer") across our website and industrial manufacturing operations. As an international B2B custom packaging manufacturer, we uphold strict standards regarding confidentiality, data integrity, and compliance with global privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Scope and Applicability

This policy applies solely to commercial interactions, inquiries, digital tools, sample requests, and contract manufacturing relationships handled via kxpackage.com. It does not apply to third-party services, independent freight lines, or inspection platforms operating outside our direct control.

2. Information We Collect

In executing technical proofing, sample creation, and bulk production runs, we gather the following corporate and contact details:

• Corporate Identity & Contact Information: Company name, registration address, tax ID/VAT number, purchasing agent's full name, business email, telephone number, WhatsApp contact, and physical destination addresses for freight delivery.
• Proprietary Design Assets & Manufacturing Data: Vector artwork files (.AI, .PDF, .EPS), print dielines, custom dimensional specifications, color formulations (Pantone / CMYK), barrier layer formulations, surface finish preferences, and packaging engineering specs.
• Billing & Commercial Records: Purchase orders (PO), proforma invoices (PI), wire transfer confirmation slips, banking identifiers (excluding full credit card numbers), and export documentation.
• Technical Machine Data & Web Analytics: IP addresses, browser specifications, operating system details, time stamps, and referral URLs gathered via technical session logs to evaluate site performance and security.

3. How We Process and Use Collected Data

All information is gathered strictly under legitimate commercial interest and contractual necessity to:

• Generate structural dielines, accurate engineering mockups, and transparent manufacturing quotes.
• Program automated digital presses, cylinder engraving systems, lamination machines, and pouch converters.
• Facilitate global logistics, inland trucking, sea/air cargo booking, export customs documentation, and DDP clearance.
• Provide production progress notifications, batch inspection reports, and responsive after-sales support.
• Prevent fraudulent transactions and verify export trade compliance.

4. Intellectual Property & Artwork Non-Disclosure

5. Information Sharing and Disclosure

We do not sell, rent, or trade your corporate information to brokers or third-party marketing companies. Data is disclosed only to verified operational entities necessary for transaction execution:

• Logistics Providers: International express couriers (DHL, FedEx, UPS) and licensed sea/air freight forwarders to facilitate door-to-door delivery.
• Customs & Regulatory Authorities: Border inspection agencies, export/import customs bureaus, and tax authorities as required by international trade law.
• Certified Testing Laboratories: Third-party verification bureaus (e.g., SGS, TÜV) when specialized FDA or EU food-contact certification is commissioned by the Buyer.

6. Data Security and Record Retention

We utilize enterprise-grade SSL (Secure Sockets Layer) 256-bit encryption, localized firewalls, and restricted administrative protocols to protect all stored information. Commercial records, dielines, and artwork files are securely archived in our encrypted database to ensure seamless re-order calibration, consistent cylinder matching, and warranty verification. You may request permanent file deletion following contract fulfillment.

7. International Data Transfers & Client Rights

Given that KXPACKAGE operates centralized manufacturing facilities in China while serving clients globally, your information may be transmitted internationally under standardized contractual privacy clauses. Depending on your jurisdiction, you retain the right to inspect, correct, export, or request the erasure of your personal records.